SynesaiSynesai

Terms and Conditions

Effective Date: August 15, 2025

1. Agreement to Terms

By accessing or using Synesai ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Synesai is an AI-powered financial analytics platform currently in BETA that provides:

  • Natural language querying of financial data
  • Automated financial insights and reporting
  • Integration with accounting software
  • Data visualization and analysis tools

BETA SERVICE NOTICE: Synesai is currently in beta testing. The Service is provided for evaluation purposes and may contain bugs, errors, or other issues. We make no guarantees about the reliability, accuracy, or availability of the Service during the beta period.

3. Account Registration

Account Requirements

  • You must provide accurate and complete information
  • You must be at least 18 years old
  • You are responsible for maintaining account security
  • One person or legal entity may maintain no more than one account

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use

4. Acceptable Use

You agree to use Synesai only for

  • Lawful purposes and in accordance with these Terms
  • Analyzing your own or authorized financial data
  • Generating reports and insights for legitimate business purposes

You agree NOT to

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any malicious code or viruses
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer or attempt to extract the source code
  • Use the Service to compete with us or build a similar service
  • Share your account with unauthorized users

5. Financial Data and Integrations

Data Authorization

By connecting your financial accounts:

  • You confirm you have the authority to share this data
  • You grant us permission to access and analyze this information
  • You understand that disconnecting integrations may limit functionality

Data Accuracy

  • We rely on data from your connected accounts
  • We are not responsible for errors in third-party data
  • You should verify important financial decisions independently

6. Intellectual Property Rights

Our Content

The Service and its original content, features, and functionality are owned by Synesai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of your financial data. By using our Service, you grant us a license to:

  • Process and analyze your data to provide the Service
  • Generate insights and reports based on your data
  • Improve our algorithms and services (using anonymized data)

AI-Generated Content

Content generated by our AI remains our intellectual property, but you have the right to use it for your business purposes.

7. Payment Terms

Subscription Fees

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change fees upon 30 days' notice

Payment Processing

  • Payment processing is handled by secure third-party providers
  • You agree to pay all applicable taxes
  • Failed payments may result in service suspension

8. Service Availability and Support

Availability

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • We may perform maintenance with reasonable notice
  • We are not liable for any downtime or service interruptions

Support

  • Support is provided according to your subscription tier
  • We aim to respond within 24-48 business hours
  • Priority support is available for premium plans

9. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

10. Disclaimers

No Financial Advice

  • Synesai does not provide financial, investment, tax, or legal advice
  • All insights are for informational purposes only
  • Consult qualified professionals for financial decisions

Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS IS PARTICULARLY IMPORTANT DURING OUR BETA PERIOD - YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK.

11. Limitation of Liability

IN NO EVENT SHALL SYNESAI BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages exceeding the fees paid by you in the past twelve months
  • Any damages or losses arising from the use of the Service during the beta period
  • Any errors, inaccuracies, or failures in the Service's financial analysis or reporting

DURING THE BETA PERIOD, WE ASSUME NO LIABILITY WHATSOEVER FOR ANY LOSSES OR DAMAGES YOU MAY INCUR FROM USING THE SERVICE.

12. Indemnification

You agree to indemnify and hold harmless Synesai and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights

13. Termination

By You

You may terminate your account at any time through your account settings or by contacting support.

By Us

We may terminate or suspend your account immediately, without prior notice, if:

  • You breach these Terms
  • You engage in fraudulent or illegal activities
  • Required by law

Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately
  • We may delete your data after a reasonable retention period
  • Provisions that should survive will remain in effect

14. Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms will be resolved through:

  1. Good faith negotiations
  2. Mediation (if negotiations fail)
  3. Binding arbitration (as a last resort)

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by:

  • Posting the new Terms on this page
  • Sending an email to your registered address
  • Providing notice through the Service

16. Additional Terms

Entire Agreement

These Terms constitute the entire agreement between you and Synesai regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver.

Assignment

You may not assign or transfer these Terms without our written consent.

17. Contact Information

For questions about these Terms, please contact us at:

Synesai
Email: legal@synesai.com

By using Synesai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.