SynesaiSynesai

Privacy Policy

Last Updated: August 15, 2025

Introduction

At Synesai ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered financial analytics platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials
  • Company information
  • Payment and billing information

Financial Data

When you connect your financial accounts through our integration partners (such as Xero), we may collect:

  • Transaction data
  • Account balances
  • Financial statements
  • Invoice and billing information
  • Tax-related information

Usage Information

We automatically collect information about how you interact with our platform:

  • Log data (IP address, browser type, operating system)
  • Device information
  • Usage patterns and preferences
  • Performance metrics

How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI-powered financial analytics services
  • Generate insights and reports based on your financial data
  • Improve and personalize your experience
  • Communicate with you about your account and our services
  • Ensure security and prevent fraud
  • Comply with legal obligations

Data Processing and AI

Our platform uses artificial intelligence to analyze your financial data and provide insights. This processing:

  • Occurs within secure, encrypted environments
  • Is designed to identify patterns and trends in your financial data
  • Does not involve human review of your specific financial information
  • Can be controlled through your account settings

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud infrastructure providers (for data storage)
  • Payment processors
  • Analytics services
  • Customer support tools

Integration Partners

When you connect third-party services (like Xero), we share information as necessary to maintain those integrations according to your authorization.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Secure development practices
  • Incident response procedures

Your Rights and Choices

You have the right to:

  • Access and download your personal information
  • Correct inaccurate information
  • Request deletion of your account and associated data
  • Opt-out of certain communications
  • Disconnect third-party integrations
  • Export your data in a portable format

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Synesai
Email: privacy@synesai.com

Australian Privacy Rights

Australian residents have additional rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please see our Australian Privacy Notice for more information.

Cookie Policy

We use cookies and similar tracking technologies to improve your experience. You can manage your cookie preferences through your browser settings.

By using Synesai, you agree to the collection and use of information in accordance with this Privacy Policy.